How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Understanding Printer Firmware Updates and Ink Cartridge Compatibility

Printer firmware updates are an important aspect of maintaining and improving the performance of your printer. These updates often include bug fixes, feature enhancements, and, in some cases, changes to ink cartridge compatibility. Understanding printer firmware updates and their impact on ink cartridge compatibility is essential to ensure a smooth printing experience. Let's explore this topic in more detail.

What is Printer Firmware? Printer firmware is the software embedded in your printer's hardware that controls its operations. It is responsible for managing various functions, such as print jobs, ink delivery, paper handling, and communication with other devices. Firmware updates are released by printer manufacturers to improve performance, address issues, and introduce new features.

Impact on Ink Cartridge Compatibility: Printer firmware updates can sometimes affect ink cartridge compatibility. This is because the firmware communicates with the ink cartridge chip to ensure proper functionality and ink level monitoring. Here are a few key considerations regarding ink cartridge compatibility and firmware updates:

Genuine Cartridges: Printer manufacturers design their firmware to work seamlessly with their own genuine ink cartridges. These cartridges have specific chip technology and authentication protocols that are recognized by the printer firmware. When installing a firmware update, genuine cartridges should continue to function without any compatibility issues.
Third-Party Cartridges: Third-party ink cartridges, which are manufactured by companies other than the printer manufacturer, may have compatibility challenges with firmware updates. Printer manufacturers may modify their firmware to restrict the use of non-genuine cartridges, leading to compatibility issues. In some cases, third-party cartridges may be unrecognized or trigger error messages after a firmware update.
Firmware Release Notes: Before installing a firmware update, it is important to review the release notes provided by the printer manufacturer. The release notes typically outline the changes and improvements included in the update. They may also mention any specific ink cartridge compatibility changes. If there are compatibility concerns, the manufacturer may provide recommendations or instructions for addressing them.
Firmware Downgrade: In certain cases, if you encounter compatibility issues with third-party cartridges after a firmware update, you may be able to downgrade the firmware to a previous version. This can restore compatibility with the cartridges. However, firmware downgrades should be performed cautiously and following the manufacturer's instructions, as improper procedures can lead to printer malfunctions or other issues.
Cartridge Chip Resetting: Some ink cartridges have chips that store information about ink levels or authentication. In rare cases, a firmware update may cause the printer to display incorrect ink level information or reject previously recognized cartridges. In such situations, a chip resetting device or procedure may be required to restore proper functionality.

It's important to note that printer manufacturers have a vested interest in promoting the use of genuine cartridges. They often prioritize compatibility and support for their own cartridges through firmware updates. However, third-party ink cartridges from reputable manufacturers can still provide good results if you prefer a more affordable or specialized option.

In conclusion, printer firmware updates can impact ink cartridge compatibility, particularly with third-party cartridges. It is advisable to carefully review the release notes and consider the potential consequences before installing a firmware update. If you choose to use third-party cartridges, research compatibility with your printer model and firmware version. Genuine cartridges typically offer the highest level of compatibility and support. Regularly checking for firmware updates and following the manufacturer's guidelines will help ensure optimal printer performance and ink cartridge compatibility.