How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Tips For Cleaning and Maintaining Ink Cartridge Contacts

Proper maintenance of ink cartridges is essential for ensuring optimal print quality and extending the life of your printer. One crucial aspect of ink cartridge maintenance is cleaning and maintaining the contacts. Ink cartridge contacts are the metal terminals located on the cartridge and inside the printer that establish the electrical connection. Over time, these contacts can accumulate dirt, ink residue, or debris, which can affect the printer's ability to communicate with the cartridges. Here are some helpful tips for cleaning and maintaining ink cartridge contacts.

Power Off and Unplug: Before starting any cleaning or maintenance procedures, make sure to power off your printer and unplug it from the electrical outlet. This will ensure your safety and prevent any potential damage to the printer or ink cartridges during the cleaning process.
Remove the Cartridges: Carefully remove the ink cartridges from the printer following the manufacturer's instructions. It is important to handle the cartridges with care and avoid touching the contacts or print head nozzles.
Inspect the Contacts: Take a close look at the contacts on both the ink cartridges and inside the printer. Look for any visible signs of dirt, ink residue, or debris. If you notice any buildup, it's time to clean the contacts.
Cleaning Solution: Prepare a cleaning solution by mixing isopropyl alcohol and distilled water in a 1:1 ratio. Avoid using tap water or other cleaning solutions, as they may contain impurities that could damage the contacts.
Cleaning Process: Moisten a lint-free cloth or cotton swab with the cleaning solution. Gently wipe the contacts on the ink cartridges and inside the printer, using light pressure. Be careful not to bend or damage the contacts. Avoid touching the print head nozzles or other sensitive components.
Dry Thoroughly: After cleaning, allow the contacts to dry completely before reinstalling the ink cartridges. It is crucial to ensure that no moisture remains on the contacts, as it can lead to electrical issues or ink smudging.
Reinstall the Cartridges: Carefully reinsert the ink cartridges back into their respective slots, following the correct orientation. Ensure they are securely seated in the printer.
Printer Maintenance: In addition to cleaning the ink cartridge contacts, regularly perform routine maintenance procedures recommended by the printer manufacturer. This may include print head cleaning, alignment, or calibration. Following these maintenance tasks will help optimize the printer's performance and prevent potential issues.
Avoid Touching Contacts: To prevent unnecessary contact contamination, avoid touching the cartridge contacts or allowing them to come into contact with any foreign objects or substances. Handle the cartridges by the edges to minimize the risk of accidental contact.
Regular Cleaning Schedule: It is advisable to incorporate ink cartridge contact cleaning into your regular printer maintenance schedule. Depending on your usage and environmental conditions, cleaning every few months or whenever you notice a decline in print quality is a good practice.

By following these tips for cleaning and maintaining ink cartridge contacts, you can ensure a reliable connection between the cartridges and the printer. This will help maintain consistent print quality, minimize potential errors or communication issues, and prolong the life of your ink cartridges. Remember to always refer to your printer's user manual for specific cleaning instructions and precautions.