How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

The Future of Ink Cartridges : Innovations and Trends

Ink cartridges have come a long way since their inception, and as technology continues to advance, so does their future. The printing industry is constantly evolving, and ink cartridge innovations and trends play a significant role in shaping its direction. Here's a look at what the future holds for ink cartridges.

Eco-Friendly and Sustainable Solutions: With the growing focus on environmental sustainability, ink cartridge manufacturers are increasingly developing eco-friendly solutions. This includes using recycled materials for cartridge casings, reducing packaging waste, and implementing recycling programs for used cartridges. The future will likely see more advancements in sustainable ink formulations, including bio-based and plant-derived inks that have a lower environmental impact.
Smart and Connected Cartridges: The future of ink cartridges lies in connectivity and smart features. Imagine ink cartridges that can communicate directly with the printer, providing real-time information about ink levels, performance, and maintenance needs. Connected cartridges could also enable automatic reordering of ink when supplies are running low, making the printing process more seamless and convenient.
Improved Ink Formulations: Ink technology is continuously advancing to meet the demands of various printing applications. Future ink formulations will likely focus on enhancing color accuracy, vibrancy, and longevity. There will be a greater emphasis on fade-resistant inks that can withstand environmental factors such as light, humidity, and pollutants, ensuring prints retain their quality over extended periods.
High-Speed Printing and Productivity: As print speeds continue to improve, ink cartridges will need to keep pace. The future will see ink cartridges designed to deliver high-speed printing without compromising on print quality. This will enable faster document printing and support industries that require rapid, high-volume printing, such as commercial printing and packaging.
Extended Cartridge Lifespan: Ink cartridges with extended lifespans are a growing trend in the industry. Manufacturers are developing ink formulations that remain stable for longer periods, reducing the risk of clogging or ink drying out. This will lead to more efficient cartridge usage, minimizing the need for frequent replacements and reducing overall printing costs.
Advanced Printhead Technology: Printhead technology is a crucial aspect of ink cartridges, and future innovations will focus on improving their performance. Advanced printheads will offer higher resolution, finer droplet control, and faster printing speeds. This will result in sharper details, smoother gradients, and more accurate color reproduction.
3D Printing Ink Cartridges: The advent of 3D printing has opened up new possibilities for ink cartridges. While current 3D printing technologies primarily rely on specialized materials, such as filaments or resins, future innovations may introduce ink-based systems. This could lead to more affordable and versatile 3D printing options, allowing for the creation of intricate and vibrant 3D printed objects.
Customizable and Specialty Inks: The future of ink cartridges will likely see an expansion of customizable and specialty inks. This includes metallic inks for creating metallic effects, fluorescent inks for eye-catching prints, and even conductive inks for printing electronic circuits. These specialty inks will enable new applications in areas like packaging, signage, and electronics.

As technology continues to advance, ink cartridges will play an integral role in shaping the future of printing. From eco-friendly and sustainable solutions to smart features, improved ink formulations, high-speed printing, extended lifespan, advanced printhead technology, 3D printing compatibility, and customizable inks, the future of ink cartridges holds exciting possibilities. These innovations and trends will drive the printing industry forward, providing users with enhanced functionality, improved efficiency, and superior print quality.