How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Ink Cartridges and Print Resolution : Maximizing Image Quality

When it comes to printing, image quality is paramount, whether you're printing photographs, graphics, or important documents. The resolution of your prints greatly depends on the capabilities of your printer and the quality of your ink cartridges. To ensure the highest image quality and maximize print resolution, here are some tips to consider.

Choose High-Quality Ink Cartridges: The quality of your ink cartridges directly impacts print resolution and image quality. Opt for high-quality ink cartridges from reputable manufacturers. Genuine cartridges are specifically designed to work seamlessly with your printer and provide optimal performance. They ensure consistent ink flow and color accuracy, resulting in sharper details and vibrant colors in your prints.
Use the Correct Ink Cartridge Type: Different printers support various ink cartridge types, such as pigment-based or dye-based inks. Understanding your printer's ink cartridge compatibility is crucial for maximizing image quality. Pigment-based inks are known for their longevity and resistance to fading, making them ideal for documents and archival prints. Dye-based inks, on the other hand, offer vibrant and rich colors, making them suitable for high-quality photo prints.
Select the Appropriate Print Settings: Adjusting your print settings can significantly impact image quality and resolution. In your printer's settings, choose the highest possible print quality setting for the best results. This option may be labeled as "Best" or "High Quality." Additionally, ensure that the paper type is correctly set to match the media you're using, as this can affect the ink absorption and overall print quality.
Use High-Quality Printing Paper: The type of printing paper you use plays a crucial role in print resolution and image quality. Invest in high-quality photo or fine art papers specifically designed for your printer and ink type. These papers are engineered to absorb ink effectively and produce sharp details and vibrant colors. Using the right paper enhances the overall image quality and ensures accurate color reproduction.
Optimize Image Resolution: Before printing, make sure your digital image has sufficient resolution for the desired print size. Low-resolution images may appear pixelated or blurry when printed. Aim for a resolution of 300 dots per inch (dpi) or higher to ensure optimal image quality. If you need to upscale the image, be cautious as it may lead to loss of detail. Consider using photo editing software to enhance the image sharpness and clarity.
Perform Regular Printhead Maintenance: Printheads play a crucial role in achieving high-quality prints. Regular maintenance, such as cleaning and alignment, helps ensure that the ink is evenly distributed and accurately deposited on the paper. Follow your printer manufacturer's guidelines for printhead maintenance, including recommended cleaning cycles and alignment procedures.
Update Printer Drivers and Firmware: Keeping your printer drivers and firmware up to date is essential for maximizing image quality. Printer manufacturers often release updates that improve print performance and address any issues that may affect image quality. Check the manufacturer's website periodically for driver and firmware updates and install them as necessary.

By following these tips, you can maximize print resolution and achieve the highest image quality possible. Choosing high-quality ink cartridges, selecting the correct cartridge type, optimizing print settings, using premium printing paper, ensuring image resolution, performing regular printhead maintenance, and keeping your printer software up to date all contribute to sharper details, vibrant colors, and overall superior print quality. With these considerations in mind, your prints will truly shine and leave a lasting impression.