How can I track my order?

You will receive an email once your order is placed or shipped. You can check your status here with your shipping zip code and order number.

Why haven't I received my order yet?

You can track your order anytime by following the instructions above. The majority of our orders are shipped via USPS Priority service which will be delivered within 2 to 3 business days in continental United States. In order to keep our cost low or ensure delivery of your product we may ship orders via USPS first class or UPS ground. These non Priority packages are delivered within 3-7 business days (not including Saturday & Sunday) after the order is placed. If you have waited more than 7 business days for your order to arrive, please contact our customer service department and ask them to track the order for you.

Why is there no phone number on your website?

To keep our cost low so we can offer low prices to our valued customers, we encourage our customers to use this FAQ and contact us via Email. We are committed to answering emails within 48 hours.

Why haven't I received an email confirming my order?

When your order has successfully processed, you will see an order confirmation number on the receipt page. This number, which is also emailed to you when your order is placed, confirms that your order has been processed successfully. If you did not receive an order confirmation, please contact our customer service center who will confirm that your order was successfully placed with us and if not, assist you in completing your order. Please include a call back number and the best time to reach you. If you never received a confirmation email from us, please check your spam or bulk-email folders or with your ISP (internet service provider), to ensure that you are allowing emails from our website.

My inkjet or toner doesn’t work. What do I do now?

Here are some tips for you to try before contacting our customer service center. After you have tried all of the following, and your inkjet/toner cartridge still doesn’t work, please contact us via email at support@lainks.com and we will help you to exchange the product in question. Some important notes: Please ensure to remove the protective clip and/or the tape over the print head prior to installing the ink cartridge into your printer. After installing the cartridge, run up to three (3) print head cleaning cycles (see your printer manual or help). This keeps the nozzles clean and ensures optimal print quality. To improve print quality, place the ink cartridge print-head on a moistened towel with warm water for 1-2 minutes only and then on a dry paper towel, repeat process 2-3 times until ink begins to flow. Low ink or out of ink error messages, your replacement cartridge is filled to maximum capacity. The ink level indicator window may prompt cartridge as empty or low, please ignore & close the message window. Printer does not recognize cartridge, ignore this message and attempt to print using your replacement cartridge. If the error message persists, clean the contacts inside your printer with a lint-free cloth or towel, use of alcohol is recommended. Re-install the cartridge and attempt to print.

Why does my order show that it is cancelled?

Occasionally, orders are cancelled within our system. If your order is canceled for any reason, you will receive an email notifying you of the cancellation. Some of the reasons for cancellation include: - Items not available or out of stock - Difficulty in processing your payment information - Cannot ship to address provided - Duplicate order was placed - Cancelled due to customer request, prior to shipping - Unable to verify an order In most cases, we will make an attempt to contact you before canceling your order.

What if my package is lost?

If you have not received your order within 15 business days from the day your order was shipped, please contact our customer service center. We will provide you with a USPS claim form, and once the claim form is completed and returned to us, we can reship or refund your order. Please make sure to check with your local USPS and apartment management to ensure your package has not been delivered to a different unit in your apartment complex. We are not responsible for lost or stolen packages within apartment complex.

How do I find ink for my printer?

You can search for your ink either by product name or by the type of printer you have. Using the navigation tabs at the top of the site, click on the type of ink or printer that you are looking for and then choose the brand. Then choose the type of printer you have, or use the pull-down menu on the right to choose the model number of the cartridge or toner you want.

I need expedited delivery; how do I do request that?

Expedited delivery is available upon request, assuming the product is in stock. If you would like to expedite your order, please email support@lainks.com and we will help do our best to get your order expedited. Extra fees will apply and there are no guarantees as your order will be expedited until customer service member has confirmed your request.

How do I pay for my order?

After you have chosen the items you wish to purchase, click the blue 'Checkout' button. This will lead you to our secure checkout page. Here you will be asked for your billing and shipping and payment information. - Visa - MasterCard - American Express - Discover - Paypal and Paypal eCheck - Debit Cards with Visa or MasterCard logos Sorry we do not except check or money orders

How can I receive coupon codes?

You can receive a coupon code by signing up for our newsletter. When you create an account, you will automatically enter to receive our newsletter. Each month, our marketing department will contact you with a new coupon code that you can use for additional order savings, free shipping, and other great offers.

What can I do if I ordered the wrong cartridges?

If you realize immediately that your order is incorrect, please place another order for the correct cartridges and email our customer service center at support@lainks.com explaining that you need to cancel the incorrect order. If the product hasn't already shipped, we will cancel the incorrect order and ship your correct order only. If your order has shipped, or you receive your order and realize you ordered the wrong product, please contact our customer service center at support@lainks.com to make arrangements to return the incorrect order/cartridges back to us. Please make sure to place a separate order for the correct cartridges, we will take care of your incorrect order regardless.

What can I do if I received the wrong cartridges or some else’s order?

Please contact us at support@lainks.com with your order number. We will take care of your exchange immediately and ensure that you are 100% satisfied with your purchase. Please review our Return Policy for further information.

How do I receive a return authorization (RMA)?

In order to receive an RMA, please contact our customer service center at support@lainks.com. One of our representatives will be happy to initiate the process for you. Returning your product without first obtaining an RA from us may cause a delay in processing your return and issuing any refunds. For our full Return Policy, please click here.

Ink Cartridges and Color Accuracy : Tips for Consistent Output

When it comes to printing, color accuracy is essential, especially for professional photographers, graphic designers, and anyone who requires precise and consistent color output. Ink cartridges play a significant role in achieving accurate colors in prints, but there are several factors to consider to ensure consistent and reliable results. Here are some tips to help you maintain color accuracy with your ink cartridges and achieve consistent output.

Use Genuine Ink Cartridges: Using genuine ink cartridges designed specifically for your printer model is crucial for color accuracy. Generic or third-party cartridges may not provide the same color quality or consistency. Printer manufacturers formulate their inks to work optimally with their printers, ensuring accurate color reproduction. Genuine cartridges are also calibrated to the printer's color management system, reducing the risk of color discrepancies.
Calibrate Your Monitor: Before printing, it's important to calibrate your monitor. A calibrated monitor ensures that the colors you see on the screen accurately represent the final printed output. Using a color calibration device or software, adjust the brightness, contrast, and color settings of your monitor to match industry-standard color profiles. Regular calibration helps maintain color accuracy across different printing projects.
Use Color Management Tools: Color management software and tools help maintain consistent colors throughout the printing process. Printer drivers, image editing software, and professional printing applications often provide color management settings. Configure these settings to match your intended color output, such as using ICC profiles or specific color spaces like sRGB or Adobe RGB. Color management ensures that colors are accurately translated from the digital image to the printed page.
Perform Regular Printhead Maintenance: Proper maintenance of your printer's printheads is essential for consistent color output. Clogged or misaligned printheads can lead to color banding or inaccurate color reproduction. Follow your printer manufacturer's instructions for regular printhead cleaning and maintenance. This ensures that the ink is flowing smoothly and that the printheads are correctly aligned, resulting in consistent and accurate colors.
Optimize Print Settings: Adjusting the print settings can make a significant difference in color accuracy. Depending on your printer model and the type of print job, you may have various settings available, such as print quality, color intensity, and paper type selection. Experiment with these settings to achieve the desired color accuracy. It's recommended to choose the highest quality print setting and select the appropriate paper type for accurate color reproduction.
Use Color Profiles and ICC Profiles: Color profiles and ICC profiles provide color mapping information that helps ensure consistent and accurate colors. ICC profiles are specific to your printer, ink, and paper combination, and they provide instructions for color management software to interpret colors accurately. Use ICC profiles provided by the printer manufacturer or create custom profiles for your specific ink and paper combination to achieve optimal color accuracy.
Perform Test Prints: Regularly perform test prints to evaluate color accuracy and make necessary adjustments. Print test images that contain various color gradients, skin tones, and other challenging colors. Compare the printed output to the original digital file on your calibrated monitor. If you notice any inconsistencies, adjust your color management settings or consult printer manufacturer resources for troubleshooting tips.

By following these tips, you can enhance color accuracy and achieve consistent output with your ink cartridges. Using genuine cartridges, calibrating your monitor, employing color management tools, performing regular printhead maintenance, optimizing print settings, and utilizing color profiles all contribute to accurate and reliable color reproduction. With careful attention to these factors, you can ensure that your printed images and documents accurately represent your original vision.